WIC Client Portal

• Log In
• Account Overview
• Appointments
• Nutritional Goals
• Change Password
• Log Off

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Log In Page

The Log In page is the first page of the Client Portal website. It allows you to log into the website, register to create a new account, recover your user name, and reset your password or check to see if you are eligible for WIC. In addition, it provides a help link for you to contact the WIC program via email.

• Logging On: In order to log into the website you will need to have created a WIC Client Portal account. If you have not created an account, do so before attempting to log into the website. To create an account click on the Register link located below the Log On button.
  
  If you have an account then type in your user name and password then click on the Log On button to enter the website. Once your user name and password have been authenticated the Account Overview page will be displayed. If the verification failed then an error message will be displayed.
  • User name: The user name must be unique within the system.
  • Password: Passwords are required to be a minimum of 6 characters and a maximum of 8 characters in length. The new password must have at least one number, capital letter, or punctuation mark. Note: The user name and password cannot be the same.
• Register to create a new account. Before you can log into the WIC Client Portal website you must create an account. Click on the Register link to go to the Register Account web page. You will need a client ID and date of birth from one member of your family that is a WIC client. Once the information has been verified the Activate New Account Registration page will be displayed. Complete all fields on this page then click on the Activate button.
  • User name: Must be unique within the system.
  • Email address: Must be unique within the system and a valid format.
  • Password: Is required to be a minimum of 6 characters and a maximum of 8 characters in length. The new password must have at least one number, capital letter, or punctuation mark. Note: The user name and password cannot be the same.
  • Confirm password: Must match the password exactly.
• Forgot Username: If you forget your username click on the Username link. The link will display the Account Username Recovery page. Enter in either a Client ID and Birth Date associated with a member of the family or the Email Address associated with the account then click the Recover button. Once the entered information has been verified an email, containing your username, will be sent to the email address associated with the account.
• Forgot Password: Passwords cannot be recovered they can only be reset which means creating a new password. To do this click on the Password link; this link will take you to the Reset Password page. The page requires you to enter in your User Name; once verified an email will be sent to you containing another link. Follow the instructions in the email to create a new password.
• Am I eligible for WIC?: If you are not a WIC client and would like to find out if you are eligible click on this link. You will be directed to the WIC Programs website where the information is contained.
• Help: If you have questions or problems with the WIC Client Portal website click on the Help link found in the footer section to send an email. Please describe the question or problem you are experiencing in detail and provide the best method for contacting you.

Account Overview

WIC Family Members

• Client Name: for each client this includes their First Name and Last Name.
• Category: is the current client category, i.e., BF, PP, PG, I, C.
• Status: is the current WIC status for the client, i.e., Active, Terminated, Expired, Ineligible, etc.
• WIC Certification Expires: displays the date the current WIC certification will expire or has expired.

Next Appointment
This displays the very next appointment that is scheduled for any of the family members. If you are signed up for automatic text reminders this is the appointment you will be reminded about. Contact your local clinic to sign up for automatic text reminders.

Appointment Reminder button
If you are signed up for automatic text reminders and you have an appointment scheduled the button will appear. Click on the button if you would like to receive and additional text reminder. This does not affect the automatic reminder.

Common Questions
When there are common questions they will be listed here; click on the question to see the answer. If there are more than 3 questions you will see a See More link; click on the link to go to the Common Questions page to see all available questions.

Appointments

Currently Scheduled Appointments

• Appointment Time: time of the next scheduled appointment.
• Client Name: who the appointment is for.
• Day of Week: what day of the week the appointment is scheduled for.
• Appointment Date: the calendar date of the appointment.
• Appointment Type: what type of appointment it is.
• Location: where to go for the appointment.
• Please bring the following items: what items to bring to the appointment.

Past Appointments

• Appointment Date: the calendar date of the appointment.
• Appointment Time: time of the past appointment.
• Appointment Type: what type of appointment it was.

Appointment Reminder button

This button is displayed when you have an appointment scheduled and have selected to receive automatic appointment reminders. Contact your local clinic to update your information in order to receive automatic appointment reminders.

Click on the button to receive an additional reminder immediately; the reminder will be a text message sent to the cell phone number that is listed on your account.

Nutritional Goals

Current Nutritional Goals
The current nutritional goals page displays all the goals for the current certification period for all members of your family. For each member the following will be displayed:

• Client Name: first and last name of the family member.
• Date: the date the goal was entered.
• Goal: the nutritional goal the family member is working towards.
• Ways to meet goal: tips and instructions on how to meet the goal.

Change Password

Account Information
In order to change your password you must first enter your current password and then a new password. Passwords are required to be 6 to 8 characters in length. The new password must have at least one number, capital letter, or punctuation mark.

• Current password: your current WIC Client Portal password.
• New password: create a new password following the specified requirements and one that does not match your user name.
• Confirm new password: re-enter the new password to confirm it.

Log Off

Clicking on the Log Off link terminates the user session and returns you to the Log In page.